mualaniLegal Notice
We at mualani operate an online entertainment service available only where applicable local law permits. This notice sets out the legal boundaries of your access to our platform, your responsibilities as a user, and our commitments around data handling and dispute resolution. Before using mualani, you should read this notice in full and confirm that you understand and agree with our terms.
Access to mualani and its services — sports betting on football, esports, and motorsports; live-dealer games including blackjack, roulette, and baccarat; slot games and other entertainment markets — is not available in all jurisdictions. We do not offer our services in regions where online wagering is prohibited by local law. Users are solely responsible for verifying that access and use of mualani comply with the laws of their own jurisdiction.
This page explains the core legal framework that governs mualani. For more detail, see our full terms of service and privacy policy. If you have questions about whether mualani is accessible in your jurisdiction, or about your rights and obligations, contact our support team through the help centre or email our legal team.
Service Availability & Your Responsibility
mualani provides its platform in jurisdictions where we have determined that online gaming services may legally operate. Our service is available via Android app (downloadable from our site) and through iOS browser access. Payment methods include DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallet top-ups, as well as mobile banking, local payment, online payment, and e-wallet virtual-account transfers.
We do not determine the legality of our service in your location — that is your responsibility. If you live in a jurisdiction where online wagering is prohibited, you must not access or use mualani. If you are unsure whether mualani is legal where you are, you should seek legal advice before creating an account.
Account eligibility and KYC
To use mualani, you must be of legal age in your jurisdiction and must complete our account verification process. We require a valid national ID card, a recent selfie, and proof of address. Verification typically takes 24 hours on weekdays.
When you create a mualani account and deposit funds, you enter into a service agreement with us. You agree to provide accurate information, to keep your login credentials secure, and not to use mualani if you are prohibited by law or by our own account restrictions from doing so. Account suspension or closure may occur if we identify that you are accessing mualani from a restricted jurisdiction or if you breach our terms.
Data Protection & Legal Inquiries
mualani handles your personal data — account details, transaction history, device information, and gameplay activity — in accordance with a privacy policy separate from this notice. Our privacy policy explains how we collect, use, store, and protect your data, and your rights regarding that data. We maintain data security practices aligned with industry standards and Indonesian data protection principles.
Withdrawal requests are processed within 1–3 business days, depending on your payment method and whether additional verification is required. If your withdrawal is delayed, our support team can provide a status update via email or live chat. Our multilingual support team is available in English and Indonesian.
This legal notice applies to all users of mualani in all supported regions and jurisdictions. We reserve the right to update this notice to reflect changes in law or our own practices. Continued use of mualani after updates indicates your acceptance of the revised notice. If you do not agree with any part of this notice or our terms, you must not use mualani.