mualani Platform Privacy Notice

This page describes what we collect when you use mualani and how we keep that data protected. We operate an online entertainment platform serving users in supported jurisdictions across Indonesia and the wider region. When you open an account, log in from a phone, fund your account via DANAe-wallet, or mobile bankingor place a football market order, we collect information to deliver that service responsibly and securely.

Our mission is to be transparent about data handling. We do not sell your personal information. We share data only with processors who help us run payments, host our platform, or comply with legal obligations. This notice sets out what we do, your rights, and how to contact us if you have questions.

We review this policy annually. Changes that affect your rights will be notified to you by email at the address on your mualani account.

What we collect and why

We collect information in three broad categories: account details, behavioural data, and transaction records. When you register with mualani, we ask for your full name, email, date of birth, phone number, and residential address. We use this to verify your identity (KYC), prevent fraud, and comply with Indonesian financial and gaming regulations.

When you log in to mualani from your Android phone, iOS browser, or a desktop client, we record the device type, IP address, and login time. We use this to detect unauthorized account access and to understand how you use our platform so we can improve performance and stability. If your connection drops during a withdrawal request in Jakarta or Surabayawe keep logs to help our support team trace what happened.

Payment data is processed separately

When you transfer funds via QRIS, e-walletor a mobile banking virtual account, the bank or wallet provider handles the actual payment. We see only a confirmation that the deposit arrived, not your card number or PIN.

We also collect records of your betting and casino activity — which games you play, bet amounts, timestamps, and outcomes. This helps us detect patterns that may signal problem use, meet audit requirements, and calculate your account balance accurately. We retain these records for at least 7 years to satisfy regulatory retention periods.

Third-party processors

Our mualani servers sit in data centres outside Indonesia. We use cloud providers to host our platform, payment processors to handle deposits and withdrawals, and customer-support tools to respond to your messages. Each processor has signed a data-processing agreement confirming they will not use your data for their own purposes and will delete it when we ask.

1

Payment processorslocal payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking

We share your name, account number, and transaction amount only. Each operator follows their own privacy terms.
2

Hosting and securityCloud infrastructure

We encrypt data in transit and at rest. Our hosting provider does not access user accounts.
3

Legal complianceFinancial intelligence units

We may disclose account details to government authorities if required by law and without notice to you.

Your rights and our commitments

We keep your data secure using industry-standard encryption, firewalls, and regular security audits. We limit staff access to personal information and use automated systems to detect suspicious activity. If a breach occurs, we will notify you within 72 hours and provide guidance on protective steps.

Under Indonesian data protection law, you have the right to request a copy of your personal data, correct inaccurate information, and ask us to delete your account data (subject to retention obligations for fraud prevention). To exercise these rights, email us at privacy@mualani with your account email and a brief request. We will respond within 30 days.

Cookies and tracking: We use session cookies to keep you logged into mualani. We do not use third-party tracking cookies. Analytics logs are anonymized and used only to monitor platform performance.

If you believe we have violated your privacy rights or this policy, you may lodge a complaint with the Indonesian Ministry of Communication and Information Technology or contact our data protection officer directly. We treat all complaints seriously and will investigate within 14 days. Your service on mualani will not be affected by a privacy complaint.

For questions about this policy, changes to your account data, or to request a data copy, reach our support team via the help channel on mualani. Responses are in English and Indonesian and arrive within 24 hours on working days.